Shipping policy

This policy explains how Evofur processes, ships, and delivers your order.

1. Order Processing Time

Orders are typically processed within 1–3 business days of being placed. Processing time refers to the time it takes to prepare and hand off your order for shipment, and is separate from transit time. You will receive a confirmation email once your order has shipped, including tracking information where available.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location, order size, and selected shipping method. Any applicable customs duties, import taxes, or fees for international orders are the responsibility of the customer and are not included in the price of the order or shipping cost.

4. Order Tracking

Once your order ships, you'll receive a tracking number by email so you can follow its progress. If you haven't received tracking information within [X] business days of ordering, please contact us at [Support Email].

5. Multiple Items and Split Shipments

Some orders may ship in multiple packages or arrive separately, particularly if items are sourced from different suppliers or warehouses. If your order contains multiple items, they may not all arrive on the same day — this is normal and does not indicate an error with your order.

6. Incorrect Shipping Information

Please double-check your shipping address before completing checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided at checkout. If you notice an error immediately after placing your order, contact us right away at jzypchelp@gmail.com and we will do our best to correct it before the order ships, though we cannot guarantee changes once an order has been processed.

7. Lost or Damaged Packages

If your order arrives damaged, or tracking shows delivery but you have not received your package, contact us within 48 hours at jzypchelp@gmail.com with your order number (and photos, in the case of damage). We will work with you and the carrier to resolve the issue, which may include a replacement or refund depending on the outcome of the carrier investigation.

8. Customs, Duties, and International Orders

International customers are responsible for any customs fees, import duties, or taxes charged by their destination country. These charges are determined by your local customs office and are not something we can predict or control; please check with your country's customs authority for more information before placing an international order.