Refund policy

At Evofur, we want you to be happy with your purchase. If something isn't right, this policy explains how returns, exchanges, and refunds work.

1. Return Window

You have 14 days from the date your order is delivered to request a return. Requests made after 14 days will not be accepted, so please inspect your item promptly upon arrival.

2. Condition of Returned Items

To be eligible for a return, items must be:

Unused and in the same condition you received it, with all original tags, packaging, and included accessories or hardware. Items that show signs of use, damage caused after delivery, or missing parts may be denied a return or subject to a partial refund reflecting the reduction in value.

3. How to Start a Return

To start a return, contact us at [Support Email] with your order number and the reason for the return. We'll confirm your eligibility and provide instructions for sending the item back, including the return address. Please do not send items back without contacting us first, as returns sent without prior authorization may be delayed or refused.

4. Return Shipping Costs

If the return is due to our error (you received the wrong item, or it arrived defective or damaged), we will cover the cost of return shipping. If the return is for any other reason (change of mind, ordered wrong size, etc.), the customer is responsible for return shipping costs, and we recommend using a trackable shipping method since we cannot issue a refund for items lost in transit back to us.

5. Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery with photos of the damage and the packaging. We will offer a replacement, exchange, or full refund at no additional cost to you, and you will not be responsible for return shipping in this case.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5–10 business days. Please note that your bank or card issuer may take additional time to post the refund to your account. Original shipping charges are non-refundable unless the return is due to our error.

7. Exchanges

If you'd like a different size, color, or product instead of a refund, let us know when you contact us to start your return — we're happy to arrange an exchange where the item is in stock, subject to the same condition requirements above.

8. Non-Returnable Items

The following are not eligible for return unless defective: final sale or clearance items (marked as such at the time of purchase), and gift cards.

9. Order Cancellations

If you need to cancel or change an order, contact us as soon as possible at jzypchelp@gmail.com We can typically cancel or modify an order only before it has shipped; once an order has shipped, our standard return process above applies.